Of course - as long as our farms haven't yet started preparing your order, we'll cancel it no questions asked. This usually means that we're able to cancel it up to two days before the delivery date. If you've ordered for the next day or you want to cancel a day before the delivery, contact our customer care us and we'll give our best to help you. However, be aware that at some point (usually noon PST/PDT) the orders are locked with the farms and cannot be changed nor canceled.
ITEMS WERE MISSING IN MY ORDER
If your order is missing items, please don't hesitate to reach out to our customer care so we can make things right!
THE BOUQUET I RECEIVED DOESN'T MATCH THE ONE ON THE SITE
Nature isn't perfect and mold-casted - some slight variations in color and shade are normal and expected. Also, keep in mind that the site features photos of perfectly watered, trimmed, bloomed and handpicked flowers shot in a studio setting with careful arrangement and lighting - it's too much to ask the nature to follow that magazine-cover scenario. In some cases, our farms might have an unforeseen change in the flowers available and might have to replace certain stems with other of comparable color or value. If your bouquet is quite different from the on-site or if you're not happy with your order, please contact our customer care to make things right!
I HAVEN’T RECEIVED THE ORDER OR DELIVERY EMAILS
If you didn't get the email (and they're also not in your "Promotions" tab or Junk/Spam folder) there's a good chance there was an error of some sorts in the email sending or the order did not complete properly. Please, contact our customer care in any way you like with all the details and we'll do our best to help you (please, do not email sensitive data such as credit card information).
I'VE MADE A MISTAKE IN MY ORDER
Don't worry, we're here to make it right! In case you need to change or fix anything in the order, please contact our customer care with all the available details and the issues you're facing, and they'll make it right.
MY NOTE WAS MISSING OR THE INCORRECT NOTE WAS DELIVERED
You can add a personalized card note to every order with Alma Flowers! The card is usually tucked safely inside the delivery box. If you've checked and the note was not there or is incorrect, please contact our customer care to look into it and straighten it out!
WHERE IS MY ORDER COMING FROM?
There are two options (chosen automatically by our system) when ordering from us - US farms in California, Oregon, and Washington or our South American farms. We chose the best-suited ones for you, but in general, all next-day orders will be fulfilled by our US farms, and other ones will be mixed depending on the season and product availability.
CAN I CHANGE THE ITEMS IN MY ORDER?
Unfortunately, the only way to do it at this moment is to cancel your order and create a new one with the exact products you want. Please make sure that the flowers you want are available for your desired delivery date. Keep in mind that you're only able to cancel your order until the moment our farms start processing it.
CAN I ORDER MORE THAN ONE ITEM AT ONCE?
Of course - more flowers equals more happiness. Why stop at one then? You can add as many items in the card as you want to, and proceed to checkout. If any issues, our system will notify you - there might be some delivery calculations that it'll need to do, but that's not something you should worry about!
CAN YOU TAKE ORDERS OVER THE PHONE?
We currently do not accept orders via email, phone or any order means besides our site (corporate orders excluded). We do not want to take any credit card information over the phone, via email or chat for your protection. Please do not send any credit card information via email.
CAN I ORDER A CUSTOM BOUQUET?
Our florist experts and our farms work together to create the best, prettiest and most sustainable bouquet designs. Any amount of customization might put that process of balance and create unwanted waste, which we would like to avoid. Because of that, we're not able to provide the customization for our products. In some cases, our farms might have an unforeseen change in the flowers available and might have to replace certain stems with other of comparable color or value.
CAN I COMBINE DISCOUNTS?
We cannot discount your order past one offer code. We do this to ensure we're able to provide good business to our sustainable farms. It's our recommendation you use the code with the best value.
CAN I ORDER TO OUTSIDE OF THE UNITED STATES?
Unfortunately, we currently don't deliver outside of the lower 48 states or internationally - we're not able to guarantee that our flowers will reach the recipient in a quality state that is acceptable to us or to the recipient.
CAN I ADD MORE THAN ONE RECIPIENT PER ORDER?
Each order can only be delivered to a single recipient with only one note card. If you would like to send it to multiple recipients at multiple addresses, or if you want to include multiple note cards, we suggest placing separate orders.
CAN I CHANGE MY CARD NOTE?
Of course - as long as our farms haven't yet started preparing your order, we can change the note. This usually means that we're able to change it up to two days before the delivery date. If you've ordered for the next day or you want to change details a day before the delivery, call us and we'll give our best to help you. However, be aware that at some point (usually noon PST/PDT) the orders are locked with the farms and cannot be changed nor canceled.
HOW CAN I FILE A COMPLAINT?
We're sorry if you weren't satisfied with your order - we'd be more than happy to make it right. Please reach out to our customer care with the order details and photos, and we'll do our best to figure out what the problem is and find an ideal solution for all parties. Thanks for your understanding and patience while we guide you through the process!
CAN I ORDER FROM OUTSIDE THE US?
Absolutely! You can order from anywhere, as long as we accept the payment method and the recipient is in the area we deliver to! If you face any issues, please contact our customer care!
HOW DOES COVID AFFECT MY DELIVERY?
We’re closely following the news around coronavirus (COVID-19). We are delivering nationwide (contiguous US), so you can still get flowers or send flowers and gifts to your friends and loved ones, especially during these times when seeing people in person may become more difficult. At the same time, our primary concern is the well being of our team and customers, so we are implementing new protocols and enhanced safety measures.
HOW WILL MY ORDER BE DELIVERED?
All of our products are delivered to you directly from our sustainable farms, cut, and packaged a day before you get them. Your order will be delivered in branded boxes made out of sustainable cardboard and designed to keep the flowers safe during transport. Included in the box are flower care instructions, note card, a vase if ordered, and your flowers.
DO YOU CHARGE SHIPPING?
We offer free shipping on all orders over $85. For orders under $85, we charge a $12 fee per order. In case your order has to be assembled at and delivered from more than one farm, we'll have to charge you a fee per farm included. This will be marked in your checkout process.
HOW CAN I TRACK MY DELIVERY?
All of our orders ship via FedEx, and you'll be able to track your package using the tracking number and the link we email to you in Delivery Information email.
MY ORDER IS LATE OR HASN'T ARRIVED!
No worries, we'll sort this out for you! First, make sure you've reviewed delivery history on the FedEx tracking page. If the information is confusing, incorrect, or missing, please contact our customer care to do their magic!
WHERE DO YOU DELIVER?
We can deliver your flowers anywhere within the contiguous US (the lower 48 states) via FedEx. We currently do not ship to Alaska, Hawaii, Puerto Rico, American Samoa, Guam, Northern Mariana Islands, U.S. Virgin Islands, or APO/FPO addresses.
HOW CAN I CHANGE MY DELIVERY DATE?
Of course - as long as our farms haven't yet started preparing your order, we can change the delivery date. This usually means that we're able to change it up to two days before the delivery date. If you've ordered for the next day or you want to change details a day before the delivery, call us and we'll give our best to help you. However, be aware that at some point (usually noon PST/PDT) the orders are locked with the farms and cannot be changed nor canceled.
HOW CAN I CHANGE MY DELIVERY ADDRESS?
Of course - as long as our farms haven't yet started preparing your order, we can change the delivery address (within contiguous United States). This usually means that we're able to change it up to two days before the delivery date. If you've ordered for the next day or you want to change details a day before the delivery, call us and we'll give our best to help you. However, be aware that at some point (usually noon PST/PDT) the orders are locked with the farms and cannot be changed nor canceled.
HOW SOON CAN I GET MY ORDER?
We offer next-day shipping at no additional cost for all our orders. Keep in mind that only the orders made before noon PST/PDT are eligible for next-day delivery. FedEx delivers Tuesday - Friday 8 AM - 8 PM with some addresses eligible for Saturday delivery.
CAN YOU DELIVER MY FLOWERS THE SAME DAY I order them?
Unfortunately, due to the fact we cut and prep our flowers per order directly from the farms, we're only able to offer overnight delivery for our flowers. This means that the fastest we can get the flowers at your door is the day after your order if you ordered before noon PST/PDT or the day after tomorrow if you ordered after noon PST/PDT.
WHAT HAPPENS IF THE RECIPIENT ISN'T HOME?
We can leave it at the recipient's door, if necessary, but we really don't prefer it - neither flowers nor packaging react nicely to the different weather conditions (or the neighbor's dog). But it would be best to ensure we can actually deliver to the recipient's hands.
WHY IS RECIPIENT'S PHONE NUMBER REQUIRED? WON'T THIS RUIN A SURPRISE?
We agree it would be best if we could make the surprise greater by not calling beforehand. However, we think that not having the flowers delivered or having it delivered in a non-optimal way would ruin the surprise even more. Calling the recipient is the fastest way to get the flowers to them - and once they receive it, they'll forget about the call fast enough!
CAN I SPECIFY A TIME OF DELIVERY?
We can't guarantee it, but we'll certainly try! Please add a note with the preferred delivery window, and we'll pass it along to our FedEx delivery. Be aware that we cannot demand them to do it, and their operating hours are between 8 AM and 8 PM. You can always use your tracking code to gain better transparency into your delivery!
CAN YOU DELIVER TO A HOTEL?
Yes, but please be aware of a few things. Please ensure that the recipient matches the name that the reservation is under. Depending on the security and the procedures, the front desk might hold the delivery for the guest check-in, place it in guest's room or even make FedEx deliver to hotel's shipping and receiving dock - this might mean that the recipient receives the flowers several hours after they have been delivered to the hotel.
CAN YOU DELIVER TO A HOSPITAL?
We strongly advise that you send the flowers to the patient's loved one that can hand-deliver them the recipient or waiting until they've been discharged and are at home. If you, however, decide to do the delivery directly to the hospital, keep in mind that the delivery drivers will usually deliver to mailing rooms or shipping docks and that some amount of unboxing and set up is required, which might be cumbersome to do in a hospital room. Also, keep in mind that the patients in the ICU and Cancer wards usually can't receive flowers - best to wait until they're moved to Recovery.
CAN YOU DELIVER TO A GATED COMMUNITY, SECURE BUILDING OR A MILITARY BASE?
We'll take care of it, but with a little help from your end. Please make sure you mention that it's a secure area and leave a phone number of a receiving person in the Instructions area of the order. Some facilities allow gate guard or main office delivery, so let us know if that's an option.
CAN YOU DELIVER TO FUNERALS?
We're deeply saddened by the delivery of every sympathy arrangement. However, keep in mind that our flowers are delivered in their bud for and have to be blossomed and arranged, which we cannot guarantee the funeral home will provide the courtesy of taking care of. We strongly recommend sending them to the home address of the family or to someone who can personally take care of them and deliver them to the funeral. Please keep in mind that the flowers take some time to blossom or get fully ready, so we recommend the delivery as soon as possible, but at least one day before the service.
HOW DOES YOUR PACKAGING LOOK LIKE?
All of our orders will be delivered in an organic cardboard box with our branding on it. The box is designed to keep the flowers safe in transport, and it also includes your note, flower care instructions, and secret inspiration messages from us. Also included is an Ultimate Question of Life, the Universe, and Everything, but in a tiny font.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We currently accept Visa, MasterCard, American Express, Discover, JCB, Diners, Shop Pay, Apple Pay, Google Pay, PayPal, and After pay. We do not, however, accept Galleons, Sickles, and Knuts - please convert them to muggle money first.
DO YOU CHARGE SALES TAX?
It depends on your location - orders placed from and deliveries to certain states will be subject to sales tax. Our checkout process will clearly show the sales tax charged if any, and you'll be able to review it before finalizing your checkout.
CAN I PAY WITH AN INTERNATIONAL CREDIT CARD?
Unfortunately, we are unable to process international credit cards. You may use PayPal or Google Pay to complete your purchase for standard orders.
CAN I SWITCH PAYMENT METHOD AFTER PLACING THE ORDER?
Unfortunately, we are unable to switch payment methods once your order has been placed. Instead, you will have to cancel the order and create a new one with the preferred form of payment.
CAN I GET A RECEIPT FOR MY EXPENSE REPORT?
Once your order is placed, you'll receive an order confirmation email. An order confirmation will act as a digital receipt and it contains all the necessary elements of a receipt, including an itemized breakdown of your order, recipient details, and the purchase total. If you need anything beyond this, please contact our customer care.
CAN I GET A REFUND AND WHEN?
Of course - as soon as your order is canceled or there are any other grounds for a refund, we'll start the refund process. Please keep in mind that the process between us starting it and you receiving your funds back can take up to 10 business days. Note that refunds may appear in the form of a reversal. In the case of a reversal, the original payment will drop off of your bank statement, and a separate credit is not issued. Since there isn't a notification for this type of refund, the best way to determine whether the refund was processed is to go to your online account and review the charges made during the time period of the purchase. If the Alma Flowers charge has disappeared, then the refund has fully processed and you're all set. If you have additional payment-related questions, please reach out to firstname.lastname@example.org.
HOW CAN I REACH CUSTOMER CARE?
If you need anything, our customer care team can be reached on email@example.com
DO YOU DO EVENTS (SUCH AS WEDDINGS)?
We're currently working on a way to deliver Alma Flowers's experience to your wedding in an organized fashion (in collaboration with your wedding planner) - and we hope it will be available soon. However, if you're more of a DIY person, you can order our flowers beforehand, trim them, bloom them and use them as table centerpieces or as handheld bouquets!
CAN I PLACE A CORPORATE ORDER?
Absolutely, our motto is "Flowers for Everyone"! We want to make your corporate gifting a bespoke experience - so please feel free to contact us at firstname.lastname@example.org so we can make the magic happen for you!
DOES THE ORDER INCLUDE A VASE?
Our flowers and vases are usually sold separately. We do sometimes offer some special designs that include a vase.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
You can order as a guest - we don't want anything standing between you and your flowers (or plants). However, if you like perks, you should consider creating an account!
I RECEIVED THE FLOWERS ANONYMOUSLY - CAN YOU GIVE ME THE SENDER'S DETAILS?
CAN YOU REMOVE ME FROM MARKETING EMAILS?
Of course - you can do it by clicking “unsubscribe” at the bottom of one of our emails, and following the steps shown. If you tried this and are encountering issues, reach out to our customer care.
WHERE ARE YOUR SHOPS?
We're an eCommerce business, but we do have a few physical stores. If you're in or near Moorhead, MN or Fargo, ND you can visit our stores - you can find the locations HERE.